Frequently Asked Questions

Frequently Asked Questions

Buyers FAQ

How do I place a bid?

To place a bid, you must first create an account on our platform. Once you have an account, simply find an item you're interested in and enter your maximum bid.

What is a binding bid?

A binding bid is a formal agreement to purchase an item at the price you've bid if you are the highest bidder. Once a bid is placed, it cannot be retracted.

What happens if I win an auction?

If you win an auction, you will receive an email with payment instructions. Please note that you are legally obligated to pay for any item you win.

What payment methods do you accept?

We accept several payment methods, including credit card, debit card, and wire transfer. The specifics may vary based on the auction.

What should I do if my item arrived damaged or not as described?

Please contact our customer service team immediately. We will work with you and the seller to resolve any issues.

Sellers FAQ

How can I list an item for auction?

To list an item, log in to your account, and follow the prompts for selling an item. This will guide you through the process of describing the item, setting a starting price, and uploading pictures.

What kind of items can I sell?

You can sell a variety of items on our platform, provided they are legal and do not infringe on any copyrights or trademarks. Please refer to our Terms and Conditions for more details.

Are there fees for selling items?

Yes, there are fees associated with selling items on our platform. These fees are explained in our Fees and Charges section.

Who is responsible for shipping the item?

As a seller, you are responsible for packaging and shipping the item to the buyer in a timely manner once the auction ends and payment has been received.

What happens if a buyer doesn't pay?

If a buyer fails to pay, we will attempt to facilitate communication. If payment is still not made, you may have the option to offer the item to the next highest bidder or relist the item.